NEWS
Designing for Structure
Operational Structure: Designing Self-Service at Scale In the early stages of most self-service deployments, attention naturally focuses on the experience. Is the workflow clear? Is
NEWS
Engineering Flow
Engineering Flow: What Retail Can Learn from Casinos, Airports and Hospitals Retail has spent years trying to remove friction from the customer experience through better
NEWS
Architecture Determines Scalability
Architecture Determines Scalability In many self-service projects, the early focus is on the visible elements. The enclosure, the screen and the interface. These things shape
NEWS
The Illusion of the Pilot
Most self-service projects begin with a pilot. One location. A contained environment. Limited variables. Clear success metrics. Pilots are useful. They validate intent. They demonstrate
NEWS
Engineering Flow: What Retail Can Learn from High Pressure Environments
Engineering Flow: What Retail Can Learn from High Pressure Environments Retail often talks about experience in terms of design, brand and service. In high pressure
NEWS
The System Is the Interface
The System Is the Interface In recent months, a familiar set of challenges has been resurfacing across some of the most complex, regulated and high
NEWS
How Friction Breaks Momentum in Retail
The irony is retailers don’t usually lose a sale because customers aren’t interested. Unfortunately, they lose them after the customer has already decided to buy.
Design
Qantas Business Lounge Photo Printing
Printing a Memory This Festive Season This Christmas, Qantas Business Lounge guests can take a moment to print a memory. In partnership with Qantas and
Compliance
Age Verification without the Workarounds
A major shift lands in Australia next week. From 10 December, the amended Online Safety Act will require social media platforms to take reasonable steps
AI
Experience Matters
Experience Matters: Longevity in a Fast Paced World You don’t wake up one morning with decades of experience. You earn it the long way –
Education
Getting Started with Self Service
Getting Started with Self-Service If you’re curious about self-service, you’re in good company. Across Australia, organisations are rethinking how people interact in physical spaces –
Back Australia
Backing Australia – It’s What We Do
“Backing Australia Isn’t New to Us” It’s how we’ve always done business. There’s a new national conversation underway – encouraging Australians to buy local, invest
Design
Built to Last: The Art of Ruggedisation
When Failure Isn’t an Option The vast majority of the machines we design and build live their lives in comfortable, climate controlled environments. But not
Compliance
New Era in Heathcare Compliance
Real Time Compliance: the New Standard in Healthcare The Dawn of a New Era With last week’s release of the Health Provider Compliance Strategy 2025–30,
NEWS
From Gift to Growth: The Power of the Gift Card
“The gift card is no longer just stored value. With digital wallets, apps and easier personalisation, it is becoming a dynamic engagement tool – driving
Design
Why Mecca’s New Flagship Store Matters
The Future of Experience Is Built – Not Bought Step inside Mecca’s new Melbourne flagship and you’ll see something extraordinary. Yes, it’s a retail space.
Communication
You Touched Us
You Touched Us. Yes, You. If you’ve checked in at a clinic, scanned your passport at the airport, followed a way finding screen, accessed a
AI
AI on the Edge
From Edge to Experience: Why the Smartest Interfaces Are Getting Closer to the Customer At Computex 2025 in Taipei last month, one message stood out:
NEWS
The Retail Media Problem – Dumb Screens
By Anton Jovanovic (CEO) Neo Self Service Solutions The Retail Media Problem: Dumb Screens Are a Missed Opportunity The rise of retail media has brought
NEWS
Do You Want Growth With That?
By Anton Jovanovic (CEO) NEO Self Service Solutions Unexpected Wins: How Self-Service Platforms Drive Behavioural Change and Business Growth Introducing self-service technology is never a light
NEWS
Cohesive Experiences Defining Retail’s Next Era
At NEO, we believe the real opportunity in retail isn’t just digital transformation – it’s experience transformation. Retail’s evolution is not just about going digital
NEWS
NEO Partners with Entain for TAB
NEO Partners with Entain New Zealand to Elevate the TAB Wagering Experience in NZ NEO is proud to partner with Entain NZ in delivering next
NEWS
Connected Retail: The Future of Shopping
Connected Retail: The Future of Shopping Retail is no longer about separate channels – consumers want a seamless journey between online browsing, in-store shopping and
NEWS
Intelligent Engagement: The Future of Self-Service
By Anton Jovanovic (CEO) Neo Self Service Solutions For decades, self-service technology has been synonymous with efficiency – streamlining operations, reducing costs and minimising friction.
NEWS
Neo – The Art of Local Manufacturing
Made in Melbourne: The Art and Precision of Local Manufacturing There’s something special about making something with your own hands—taking raw materials and shaping
Community
Future-Proofing Community Services
Future-Proofing Public Services: How Self-Service Kiosks Can Transform Australia’s Customer Experience Australia’s public services are under increasing pressure. Long queues, overburdened staff, and rising customer
Communication
Designed for Resilience, Built for Empowerment
Designed for Resilience, Built for Empowerment. NEO’s Impact in Corrections Technology in Tough Environments: Tamper-Resistant Kiosks for Correctional Facilities In high-security environments, technology needs to
Communication
Without You, We’re Just Machines: The Power of Collaboration
Co-Creating Solutions That Drive Success in Automation At NEO, we know that impactful solutions come from combining our technical expertise with your deep understanding of
Hospitality
Automating Compliance to Serve Regulators and Customers
By Anton Jovanovic (CEO) Neo Self Service Solutions Regulation and compliance are a challenge for businesses across all sectors. From financial services to wagering and healthcare,
NEWS
Consumers Demand Utility in the Buying Zone
By Anton Jovanovic (CEO) Neo Self Service Solutions Consumers today need quick, accurate information to make informed purchasing decisions, especially when in-store. However, traditional search