NEO Solutions

CASE STUDY

NZ Corrections, New Zealand

Integrated solution for inmate benefits and calls.

New Zealand Corrections is one of the largest government departments in New Zealand. They are in charge of managing 18 prisons and 151 Community Corrections sites across New Zealand.

We designed a ruggedised self-service kiosk that enables prisoners to place commissary supply orders, order their weekly meals and arrange medical and other appointments. The kiosks also have phone and video communication built in to allow inmates to make calls outside of the prison.

New Zealand Corrections have successfully demonstrated a significant offloading of routine tasks to prisoners that were previously undertaken by prison officers. This has not only improved officer job satisfaction, productivity and effectiveness but also had a very positive outcome in facilitating more prisoner independence.

The kiosks help reduce pressure on facility resources and improve inmate independence.