NEO Solutions

CASE STUDY

qantas, sydney

Lightweight Self-service bag check

  • OMNI CHANNEL
  • 21.5” touch panel
  • TAG PRINTER

Qantas Airways Limited is the flag carrier of Australia and its largest airline by fleet size, international flights and international destinations.

We were commissioned by IBM to provide a low cost bag tag kiosk for low traffic airports and regional terminals, particularly to service the mining sector fly in – fly out traffic. It had to be tough and secure, and be able to be operated and serviced by local terminal staff.

We developed and manufactured a number of tablet-based self-service terminals which combined barcode scanning and bag tag printing in a very small footprint that was secure but easily serviceable by remote airport terminal staff, without tools. The terminals were modified to fit into the Qantas SOE.

Self-service terminals that combine barcode scanning and bag tag printing