ABOUT NEO

We are Australia’s largest industrial design company specialising in self-service terminal technologies. We have developed expertise from over 30 years in the industry; supplying over 100,000 terminals all over the world. 

1 +
YEARS IN DESIGN & MANUFACTURING
10000 +
UNITS DEPLOYED
1
COUNTRIES
Our History
30+ Years of NEO Solutions
1988
Phillips Phone - we created one of the
worlds first portable phones.
1989
Created the first self-service
wagering terminals for Tabcorp.
1992
Delivered 4000 electronic
gaming touch screen terminals
to Tabcorp Gaming.
2003
Installed 9000 Jobpoints
kisosk for UK employment
services.
2007
Created our first Outdoor
Kiosk for Translink
2009
Worked with partners to create
New Zealand’s self-service
passport control system.
2010
Created a multi-touch race-bet
terminal for NZ racing.
2012
Created a number of SUR40
enclosures and accessories
including the Coffee Table,
Blade, Selector, Neo Leg Kit,
and Canopy.
2014
Racing and Wagering
Western Australia (RWWA)
Self Service Wagering
Terminals
2017
Crown Resorts customer
loyalty kiosks in Melbourne
and Perth.
2019
An on-demand service
for Sydney Ferries
for Transdev.
2020
Self Service Police Connect
Kiosk for New Zealand
Police Department.
The Future
We look forward to working with new and existing clients to find innovative solutions that stand the test of time.
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Self-service solutions that
stand the test of time.

OUR APPROACH

We partner with you every step of the way from ideation, through to design,
concepts, production, installation and warranty

Collaborative Model

Working together to design and create the perfect solution.

Vertical Manufacturing

In house team with complete control of design, development, manufacturing and delivery.

Thoughtful Design

Design that stands the test of time and provides flexibility for future servicing and upgrades.

Multi-industry Solutions

Automated self-service technology for a wide variety of use cases.

Process Modelling

Automate processes to deliver operational efficiency and positive end user experience.

User-focused

Seamless user-interfaces designed for easy navigation and intuitive self-service.

OUR CREDENTIALS

Working with leading technology and service providers – across a variety of regulatory environments – we have successfully transitioned many public service departments from outdated technologies to self-services solutions; increasing efficiency, customer experience and security.

Using multiple terminal styles and modular configuration options, our designs include consideration for emerging requirements, such as facial recognition, biometric scanning, age verification, remote access, wireless connectivity, and payment gateways including EFTPOS, Alipay and Apple Pay. Our designs are also compatible with multiple operating platforms like Windows, Chrome and Apple.

All designs are developed in close consultation with our clients to ensure an optimised user-experience is created. The use of mainstream processor and peripheral technologies avoids costly lock-ins to proprietary technologies and the use of high-quality materials and rigorous product testing ensures our kiosks are always fit for purpose.

Our ‘designed-for-service’ philosophy enables servicing to be carried out without the need for specialised tools.

Designed for rapid deployment and field upgradeability, our self-service terminals can be installed and upgraded within minutes.