Neo designed a ruggedised self-service kiosk that enables prisoners to place commissary supply orders, order their weekly meals, and arrange medical and other appointments. The kiosks also have phone and video communication built in to allow inmates to make calls outside of the prison.

A key functional requirement of the kiosks was that they had to withstand an array of corrections settings. Kiosks were subjected to extensive in-house testing to ensure that they exhibited significant resilience against physical blows, liquids, and attempts to remove them from their fixed location. Additionally, the kiosk screen has been chemically toughened to protect against scratching and shattering. A wall mounting fixture is employed to minimise disturbances to the kiosk. These measures ensured that full access to the physical kiosk and its internals was strictly limited to corrections staff.