By Anton Jovanovic (CEO) Neo Self Service Solutions
Boosting Efficiency and Patient Care with Self-Service Kiosks
Healthcare systems are under pressure to do more with less: more patients, tighter resources, and the constant push for better care. One way forward? Self-service kiosks. These units simplify patient check-ins, cut admin work, and keep everything moving smoothly—giving healthcare teams more time to focus on what really matters: care.
Kiosks: The Backbone of Efficient Healthcare
Self-service kiosks are vital for modern, efficient healthcare. By automating tasks like patient registration, hospitals can handle larger patient volumes without piling on more staff. The global market for medical kiosks is set to more than double by 2028, with hospitals looking to reduce bottlenecks and stay ahead of rising demand.
Case Study: NEO and Vital Hub at the Royal Eye and Ear Hospital
NEO partnered with Vital Hub to install 10 self-service kiosks at the Royal Eye and Ear Hospital in Melbourne. These kiosks now handle registration for over 220,000 patients annually, speeding up check-ins and freeing staff to tackle more complex tasks. The result? Smoother patient flow, shorter wait times, and a boost in overall hospital efficiency.
Why Kiosks Make Sense for Healthcare Providers
•More Patients, Fewer Headaches: Automating registration means faster check-ins, fewer bottlenecks, and no need for more admin staff during peak times.
•Empower Patients: Kiosks let patients handle their own check-ins, making them feel more in control of their experience—leading to higher satisfaction.
•Cut Costs: By trimming down manual processes, healthcare providers can lower operational costs without cutting corners on service quality.
•Better Data, More Security: Direct data entry by patients means fewer mistakes and better security for sensitive information.
Future-Proof Tech for Healthcare
Self-service kiosks are evolving, integrating with electronic health records (EHR) and paving the way for personalised healthcare. With advancements in biometric ID and AI-driven analytics, the potential to transform patient identification and care is huge. NEO’s kiosks are ready to adapt—scalable, flexible, and designed to work with existing hospital systems without costly upgrades.
Bottom Line: A Smarter, More Efficient Healthcare System
For healthcare leaders, self-service kiosks aren’t just a tech upgrade—they’re a smart investment. By streamlining workflows, lowering costs, and improving patient satisfaction, kiosks are becoming essential tools in delivering high-quality, efficient healthcare.
About NEO
NEO delivers reliable, scalable self-service solutions. Our work with the Royal Eye and Ear Hospital shows how our kiosks enhance efficiency, security, and patient care. Let’s talk about how we can help your organisation run smarter.
