Printing a Memory This Festive Season

This Christmas, Qantas Business Lounge guests can take a moment to print a memory.

In partnership with Qantas and Fujifilm, NEO has delivered a complimentary photo printing experience across five major Australian airports — offering travellers a simple, thoughtful keepsake during one of the busiest travel periods of the year.

The service has been designed to integrate seamlessly into the Business Lounge environment. Guests can print high-quality photos directly from their phones, without staff intervention, while lounge teams are supported with reliable infrastructure and ongoing technical oversight.

For Qantas, the activation reinforces a commitment to considered customer experiences — moments that feel natural, premium and human. For NEO, it’s another example of self service platforms doing more than processing transactions. When designed well, they create space for connection.

A full case study on the design, rollout and operation of the activation is in the works.

Until then, we wish everyone safe travels and a Merry Christmas.