With our range of servicing and support options you will never feel overwhelmed or alone.
NeoProducts believes in an ongoing relationship with each client. Our team of experts provide a comprehensive range of services and support to you throughout the life of your project. We take a modular approach which is flexible so you can choose the appropriate services that will meet the requirements of your business.
Project Services
We understand the importance of flexibility and your time so in turn offer a range of services which take care of all installation, decommission, move add change initiatives and project management so the integration of your new product into your business is as smooth as possible.
- Decommission
- Project Management
- Installation & Set Up
- Move Add Change (MAC)
Customer Services
Once everything is installed and up and running you are not on your own. We offer servicing, warranties and extended warranties which are contracted to suit your unique situation and carried out onsite scaled to meet your coverage requirements, offsite, or training is offered to internal staff or your current service provider accompanied by phone support so you can be virtually self-sufficient.
- Onsite
- Return To Base
- Phone Support and Training
Managed Services
We offer a range of services which provide a stress-free environment for yourself through the life of your project. We can set up remote monitoring, which will provide, among other things, error logging and reordering of consumables as the stocks diminish. Software and content updates can be sent through remotely to individual or groups of devices. We also source and supply relevant consumables your device may need.
- Monitoring
- Software and Content Upgrades
- Consumables Management